Certificate II in Workplace Skills

Brisbane - BSB20120


This qualification reflects the role of individuals who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context, working under direct supervision.

Entry Requirements

  • 18 years or over
  • Basic computer skills
  • Meet all Student Visa requirements, including IELTS 5.5 (or equivalent) or English proficiency or Spencer College ACSF test level 3 PLUS
  • Minimum Year 10 education or equivalent

Course Delivery

40 weeks classroom delivery, (includes a maximum of 7 weeks holiday). Students must attend minimum 20 hours class time per week as part of your Student Visa requirements. Distance learning is not available.

Recognition of Prior Learning (RPL)

If you think you may be eligible to apply for RPL, please contact the College to discuss.

Delivery Methods

  • Lecture/workshops
  • Workbooks
  • Role plays/simulations
  • Practical activities

Units of Competency

BSBOPS201 Work effectively in business environments
BSBCMM211Apply communication skills
BSBPEF201Support personal wellbeing in the workplace
BSBPEF202Plan and apply time management
BSBSUS211Participate in sustainable work practices
BSBTEC201 Use business software applications
BSBWHS211Contribute to the health and safety of self and others
BSBTEC202 Use digital technologies to communicate in a work environment
BSBTWK201Work effectively with others
BSBTEC101Operate digital devices



Experience in
the Workplace